Returns & Exchanges
At Kenneth Cole Israel, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any unworn items within 14 days of receipt.
Check Eligibility
Ensure your items are in their original condition, unworn, with all tags attached and in the original packaging.
Initiate Your Request
Contact our customer service team via email or our website portal to receive a return authorization number and pre-paid shipping label.
Pack and Ship
Securely pack the items in their original box and attach the provided shipping label before dropping the package at an authorized collection point.
Receive Refund
Once our warehouse inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing